At AMARU, we take great pride in the craftsmanship and quality of every piece we create. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unworn, and unwashed.
- All original tags, labels, and packaging must be intact.
- The request must be raised within 03 days of delivery.
- Items must not be from the sale, custom, or made-to-order category, which are non-returnable.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or discounted items
- Custom or made-to-order pieces
- Items showing signs of wear, washing, or alteration
- Items without original packaging or tags
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Email us at support@amaruwears.com with your order number, the item(s) you wish to return or exchange, and the reason.
- Our team will review your request and respond within 2–3 business days.
- Once approved, you will receive a return authorization and instructions for shipping the item back.
- Pack the item securely in its original packaging and ship it to the address provided.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
4. Exchanges
We offer exchanges for a different size or colour of the same product, subject to availability. If the requested item is unavailable, a store credit will be issued.
- Exchange requests must be raised within 7 days of delivery.
- Only one exchange per order is permitted.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed as store credit or to the original payment method, at our discretion.
- Refunds to the original payment method may take 7–10 business days to reflect, depending on your bank or payment provider.
- Shipping charges are non-refundable.
6. Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- A clear photograph of the item and the issue
We will arrange a free return pickup and offer a full replacement.
7. Contact Us
For any queries related to returns or exchanges, please reach out to us:
- Email: amaruwears@gmail.com
- Response Time: 1–2 business days
We appreciate your trust in AMARU and are committed to ensuring a seamless experience for every customer.